ASIA
Visit Our
Website at:
http://www.asiapacificevents.com
One Day Intensive Seminar
Business
Communication Skills –
Words,
Methodology & Applications:
Accurate,
Purposive & Effective
JW Marriott Hotel,
Introduction
This
highly interactive seminar focuses on real needs and situations, allowing
participants to evaluate and improve their skills and strategies for
effective interpersonal communication in a modern business environment. You
will also become aware of the vital importance of using body language,
empathy and active listening to show people you understand them, and develop
the ability to present yourself as confident, professional and credible. The
seminar also provides a set of tools and techniques to equip participants
with the necessary skills to deal with misunderstandings and conflicting
views. Objectives The main aim of this seminar is to develop the participants’
ability to communicate clearly and effectively in all types of interaction.
This can be achieved through the following objectives: ·
To
develop the participants’ ability to create a memorable impression when
networking · To develop an awareness and understanding
of how body language can impact interactions ·
To
improve the participants’ ability to manage hostile and aggressive
colleagues and clients · To practise
strategies that help maintain good professional relationships with the other
side to maximize value · To practise
a series of proven communication techniques through a variety of different
activities Target Participants This
seminar is designed for professionals who would like to improve their
business communication skills at all levels of interaction between staff,
clients, colleagues and suppliers. This can include clericals, officers,
executives, supervisory staff, and all personnel who are involved in
face-to-face interactions in the workplace |
Outline Introduction ·
The
Communication Continuum: Where You Are Now Networking
Skills ·
Stepping
Out of the Comfort Zone ·
Making
and Leaving a Good Impression ·
Finding
Commonality ·
Building
Trust ·
The
Follow Up Communication
Skills 1: Personal Interactions ·
‘3F’
Listening Skills: Going Beyond Active ·
Creative
and Logical Questioning ·
Removing
Communication Blocks ·
A
Positive Reflection ·
Body
Language: 4 degrees Communication Skills 2: Providing
Quality ·
Time
and the Telephone ·
Creating
Options ·
Making
an Impact at Meetings ·
Taking
the Initiative ·
Putting
your Points across with Impact ·
Managing
complaints Breaking Through the Barriers ·
Key
Influencing Skills ·
Using
Emotional Intelligence for Better Results ·
Dealing
With Hostile Colleagues and Clients ·
Giving
and Receiving Sensitive Feedback ·
Resolving
Difficult Interactions |
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Conducted by Distinguished Speaker:
DAVID HIRST David has been in education for over 19 years of which 10 years
were spent as trainer, management consultant and business unit manager with
the British Council. He is a first-rate expert in his field and possesses the
depth of knowledge necessary to respond to participants’ needs and wants. He
is a specialist in helping people grow and develop their potential, as well
as getting them to put across their messages with impact. He has extensive experience of
working in corporate cultures and managing staff, which allows David to
conduct innovative and results driven workshops to bring positive changes to
individuals and their business performance. He has also presented many papers
and had several articles published in technical journals, newspapers and
magazines. He has just completed second book entitled ‘Plain English: He
Evolution of Writing With Style and Impact’. |
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REGISTRATION
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(Registration and Payment by
The above fees are inclusive of lunch/tea-breaks/valuable seminar
materials & certificate Crossed Cheque/Bank
Draft payable to Mailing Address: B-2-9A, Contact Person: Ms. Erna / Ms. Ai Wen /
Ms. Chin Tel:
03-2162 6828 Fax: 03-2162 7828 / 03-2163 7828 Email: apd@po.jaring.my Website:
http://www.asiapacificevents.com Full Name: Dr./Mr./Ms.
_______________________________
Position: _________________________ Full Name: Dr./Mr./Ms.
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Position: _________________________ Full Name: Dr./Mr./Ms.
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Position: _________________________ Full Name: Dr./Mr./Ms.
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Position: _________________________ Full Name: Dr./Mr./Ms.
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Position: _________________________ Company: ___________________________________________________________________________ Address:
____________________________________________________________________________ ____________________________________________________________________________________ Tel:
_______________________________________
Fax: ____________________________________ Email:
____________________________________
Contact Person: ___________________________ Cancellations & Transfers: If you are unable to
attend, a substitute candidate(s) is welcome at no extra charge. Please provide
the name and position of the substitute delegate at least 2 days prior to the
seminar. A full refund less 25% administrative charge will be made for
cancellation received in writing 2 weeks prior to the seminar. A 50% refund
will be given for cancellation received 1 week prior to the seminar.
Regrettably, no refund can be made for cancellation 3 days before the
seminar. If registration is confirmed, a 25% administrative charge will be
incurred for non-attendance. The organizer reserves
the right to change speakers/or modify the programme content without prior
notice.
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