ASIA
Visit Our
Website at:
http://www.asiapacificevents.com
One Day Intensive
Seminar
Business
Communication Skills –
Words,
Methodology & Applications:
Accurate,
Purposive & Effective
J.W. Marriott Hotel,
INTRODUCTION
This
highly interactive seminar focuses on real needs and situations, allowing
participants to evaluate and improve their skills and strategies for
effective interpersonal communication in a modern business environment. You
will also become aware of the vital importance of using body language,
empathy and active listening to show people you understand them, and develop
the ability to present yourself as confident, professional and credible. The
seminar also provides a set of tools and techniques to equip participants with
the necessary skills to deal with misunderstandings and conflicting views.
This, in turn, will allow you to achieve more with other people in such a way
that they feel positive about your interactions with them. |
TARGET PARTICIPANTS This
seminar is designed for professionals who would like to improve their
business communication skills at all levels of interaction between staff,
clients, colleagues and suppliers. This can include clericals, officers,
executives, supervisory staff, and all personnel who are involved in
face-to-face interactions in the workplace. |
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OBJECTIVES The main aim of this seminar is to develop the
participants’ ability to communicate clearly and effectively in all types of interaction.
This can be achieved through the following objectives: • To develop the participants’ ability to create a
memorable impression when
networking • To develop an awareness and understanding of how
body language can
impact interactions • To improve the participants’ ability to manage hostile
and aggressive
colleagues and clients • To practise strategies that help maintain good professional
relationships with the other side to maximize value. • To practise a series of proven communication
techniques through a variety of different activities. |
Conducted by Distinguished Speaker:
DAVID HIRST David has been in education for over 19 years of which 10 years
were spent as trainer, management consultant and business unit manager with
the British Council. He is a first-rate expert in his field and
possesses the depth of knowledge necessary to respond to participants’ needs
and wants. He is a specialist in helping people grow and develop their
potential, as well as getting them to put across their messages with impact. He has extensive experience of working in corporate
cultures and managing staff, which allows David to conduct innovative and
results driven workshops to bring positive changes to individuals and their
business performance. He has also presented many papers and had several articles
published in technical journals, newspapers and magazines. He has just
completed second book entitled ‘Plain English: he evolution of writing with
style and impact’. |
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CONTENTS 1.
Introduction • The
Communication Continuum: where are you now? 2.
Networking Skills •
Stepping Out of the Comfort Zone • Making
and Leaving a Good Impression •
Finding Commonality • Building
Trust • The
Follow Up 3.
Communication Skills 1: personal interactions • ‘3F’
Listening Skills: going beyond active •
Creative and Logical Questioning •
Removing Communication Blocks • A
Positive Reflection • Body
Language: 4 degrees |
4. Communication Skills 2:
providing quality • Time and the Telephone • Creating Options • Making an Impact at Meetings • Taking the Initiative • Putting your Points across with
Impact • Managing complaints 5. Breaking through the Barriers • Key Influencing Skills • Using Emotional Intelligence for
Better Results • Dealing with Hostile Colleagues
and Clients • Giving and Receiving Sensitive
Feedback • Resolving Difficult Interactions |
REGISTRATION
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(Registration and Payment by
The above fees are inclusive of lunch/tea-breaks/valuable seminar
materials & certificate Crossed Cheque/Bank
Draft payable to Mailing Address: B-2-9A, Contact Person: Ms. Erna/Cik Nadiah/Ms.
Chin Tel: 03-2162 6828 Fax: 03-2162 7828 / 03-2163 7828 Email: apd@po.jaring.my Website:
http://www.asiapacificevents.com Full Name: Dr./Mr./Ms.
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Position: _________________________ Full Name: Dr./Mr./Ms.
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Position: _________________________ Full Name: Dr./Mr./Ms.
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Position: _________________________ Full Name: Dr./Mr./Ms.
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Position: _________________________ Full Name: Dr./Mr./Ms. _______________________________ Position: _________________________ Company:
___________________________________________________________________________ Address:
____________________________________________________________________________ ____________________________________________________________________________________ Tel:
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Fax: ____________________________________ Email:
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Contact Person: ___________________________ Cancellations & Transfers: If you are unable to
attend, a substitute candidate(s) is welcome at no extra charge. Please
provide the name and position of the substitute delegate at least 2 days
prior to the seminar. A full refund less 25% administrative charge will be
made for cancellation received in writing 2 weeks prior to the seminar. A 50%
refund will be given for cancellation received 1 week prior to the seminar.
Regrettably, no refund can be made for cancellation 3 days before the
seminar. If registration is confirmed, a 25% administrative charge will be
incurred for non-attendance. The organizer
reserves the right to change speakers/or modify the programme content without
prior notice.
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