ASIA
Visit Our
Website at:
http://www.asiapacificevents.com
Two Days Intensive
Seminar
TELEMARKETING
SKILLS
12 & 13 January 2010
JW Marriott
Hotel,
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Outline Introduction ·
Ice
breaking, Introduction ·
Course
objective ·
Importance,
definition, process ·
What
is telemarketing? ·
The
pros and cons of telemarketing ·
The
importance of telemarketing ·
Uses
of telemarketing / Success in telemarketing ·
Why
telemarketing ·
Script
development and use in telemarketing ·
The
constructive triangle of telemarketing ·
How
buyers make decisions ·
Steps
in the selling process / Pre-call strategies ·
Group
exercise on the qualities of a good telemarketer ·
The approach / Key phases in
ideal sales call ·
Grabbing the prospect’s
attention / Transition making strategies ·
The approach / Multi-call sales
presentation / 6 steps presentation plan Developing
a Script ·
Questioning skills / The pros
and cons of scripted calls ·
Developing effective scripts /
The approach / Analyse needs ·
Advocate a product / Ask for
the order / Apply service ·
Exercise on developing a script The
Smart and High Value Questioning System ·
Questioning skills / The smart
question system ·
How questions establish
credibility / Questions cover needs ·
Using the smart questions
system / Avoiding asking wrong questions Analysing and Understanding Customers ·
Understanding your customer /
Determining your target audience ·
Qualifying prospects /
Developing prospects list ·
Advocating the appropriate
product / The art of negotiation ·
Most common objections /
Handling most common objections ·
Types of objections / Closing
the sales Closing
Skills ·
General closing skills /
Closing over the phone ·
24 closing skills based on
scientific research / Evaluation and close After
Sales Customer Service ·
Importance of after-sales customer
service ·
Customer intelligence /
Relationship marketing ·
7 Steps to answering calls /
Words to use in telemarketing ·
Words to avoid in telemarketing
/ Sales techniques the PRO use Objectives The major
aims of the programme are to help the participants: ·
To
raise the awareness of effective telephone sales techniques ·
To
master the art of effective telephone sales presentations ·
To
activate an effective telemarketing programme ·
To
motivate salespeople to improve their telephone selling skills |
Who Should
Attend Suitable for Marketing and Sales Personnel of Industries,
Trading, Insurance, Banks, Private Hospitals, Personnel of Direct Marketing,
Hotels and Restaurants, Lawyers, Accountants, Supermarket and Show Rooms.
Equally useful for individuals who plan to make their career in Sales and
Marketing. Training
Methodology The method of training and facilitation will be
participants' paced, participative and skills oriented. In addition to short
lectures and discussions there will be individual and syndicate group
exercises benefiting particularly from the cross exchange of personal
experience and group dynamics. Participants will also be given extensive
handouts designed for the workshop. By the end of the training course, participants will have
a better understanding of Human oriented selling skills and are able to
execute their duties with confidence and achieve better performance for the
organization. |
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Conducted by Distinguished Speaker: Dr. Adalat has also helped many companies in their
improvement programmes like BPR, OD, Business
revivals and has also conducted training programmes
for many organisations and trained hundreds of
people both in Additionally
he has also attended various prestigious short terms training programmes, i.e. ISO Lead Assessors course conducted by
NEVILLE CLARK, Project appraisal techniques by World Bank, Entrepreneurship
development by |
REGISTRATION
|
(Registration and Payment by
The above fees includes of lunch/tea-breaks/valuable seminar materials
& certificate Crossed Cheque/Bank Draft payable
to Mailing Address: B-2-9A, Contact Person: Ms. Erna/Ms. Ai Wen/Ms. Chin Tel:
03-2162 6828 Fax: 03-2162 7828 / 03-2163 7828 Email: apd@po.jaring.my Website:
http://www.asiapacificevents.com Full Name: Dr./Mr./Ms.
_______________________________
Position: _________________________ Full Name: Dr./Mr./Ms.
_______________________________
Position: _________________________ Full Name: Dr./Mr./Ms. _______________________________ Position: _________________________ Full Name: Dr./Mr./Ms.
_______________________________
Position: _________________________ Full Name: Dr./Mr./Ms.
_______________________________
Position: _________________________ Company: ___________________________________________________________________________ Address:
____________________________________________________________________________ ____________________________________________________________________________________ Tel: _______________________________________ Fax: ____________________________________ Email:
____________________________________
Contact Person: ___________________________ Cancellations & Transfers: If you are unable to
attend, a substitute candidate(s) is welcome at no extra charge. Please
provide the name and position of the substitute delegate at least 2 days
prior to the seminar. A full refund less 25% administrative charge will be
made for cancellation received in writing 2 weeks prior to the seminar. A 50%
refund will be given for cancellation received 1 week prior to the seminar.
Regrettably, no refund can be made for cancellation 3 days before the
seminar. If registration is confirmed, a 25% administrative charge will be
incurred for non-attendance. The organizer
reserves the right to change speakers/or modify the programme content without
prior notice.
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