ASIA
Visit Our
Website at:
http://www.asiapacificevents.com
One Day Intensive
Seminar
CUSTOMER SERVICE THROUGH THE
THREE-R’S (3R’s):
RIGHT LANGUAGE, RIGHT ETIQUETTE
JW Marriott Hotel,
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Outline Skincare: Practice and Theory ·
Introduction
to types of skin ·
Basic skin
care ·
Basic facial
exercise to promote good and healthy skin How to Project a Professional Image ·
Personal image
vs Professional image ·
Grooming
standards ·
Wardrobe and
choice and psychology of colour ·
Social
etiquette The Importance of First Impression ·
How to meet and
greet? ·
Business
etiquette ·
Professional
conduct and behavior Make-Up for Individual ·
Techniques and
application - Difference between day and night ·
Demonstration:
Make-up (Practical make-up session) Importance of Body-Language ·
Eye contact
& facial expressions, voice, tone & style · Posture and gesture |
Conducted
by Distinguished Speakers: Ms. Zarina Zainal A Mass
Communication graduate majoring in Public Relations, Ms. Zarina
Zainal has vast experience in the hospitality industry and in the corporate
world. She has more than 13 years experience in both Hospitality and Public
Relations. She
began her working career with the multinational 5-star hotel chain. After
gaining much knowledge and experience in quality hospitality service, she took
to the skies with Malaysia Airlines. Her
stint in the corporate world began in 1997 and due to her corporate flair,
well found knowledge and focused commitment, she
rose up the ranks in 5 years to hold the post of Head of Corporate Services with
a local subsidiary of Ms. Hanim Abdul Rahman A
graduate of Public Relations from College,
Ms. Hanim Abdul Rahman began her first career in
the airline industry. She
later completed a management course at the Malaysian Institute of Management
and moved on to become a facilitator for team building programs. She also
gained valuable experience in events management. Mega events
under her belt includes Fiesta F1 Powerboat World Championship 2004, The
Launching of Pesta Air 2005 and organizing a Fashion
Show in conjunction with Jazz Festival 2006. |
REGISTRATION
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(Registration and Payment by 22
December 2008)
The above fees are inclusive of lunch/tea-breaks/valuable seminar
materials & certificate Crossed Cheque/Bank
Draft payable to Mailing Address: B-2-9A, Contact Person: Ms. Chin / Cik Nadiah / Ms. Erna Tel: 03-2162 6828 Fax: 03-2162 7828 / 03-2163 7828 Email: apd@po.jaring.my Website:
http://www.asiapacificevents.com Full Name: Dr./Mr./Ms.
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Position: _________________________ Full Name: Dr./Mr./Ms. _______________________________ Position: _________________________ Full Name: Dr./Mr./Ms.
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Position: _________________________ Full Name: Dr./Mr./Ms.
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Position: _________________________ Full Name: Dr./Mr./Ms.
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Position: _________________________ Company:
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Fax: ____________________________________ Email:
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Contact Person: ___________________________ Cancellations & Transfers: If you are unable to
attend, a substitute candidate(s) is welcome at no extra charge. Please
provide the name and position of the substitute delegate at least 2 days
prior to the seminar. A full refund less 25% administrative charge will be
made for cancellation received in writing 2 weeks prior to the seminar. A 50%
refund will be given for cancellation received 1 week prior to the seminar.
Regrettably, no refund can be made for cancellation 3 days before the
seminar. If registration is confirmed, a 25% administrative charge will be
incurred for non-attendance. The organizer
reserves the right to change speakers/or modify the programme content without
prior notice.
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